EXL named a Leader in Everest Group Customer Experience Services in Insurance Operations PEAK Matrix Assessment 2025
NEW YORK, March 03, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, has been named a Leader in the Everest Group Customer Experience (CX) Services in Insurance Operations PEAK Matrix
The Everest Group report examined 21 leading CX services in insurance operations providers, including Property and Casualty (P&C) and Life and Annuities (L&A) services. The assessment delivers an objective, comparative lens on provider innovation and maturity, allowing companies to align sourcing strategy with long-term CX transformation goals.
The report cited EXL’s deep domain expertise across both the P&C and L&A lines, robust data and AI capabilities and versatile suite of proprietary tools as company-wide strengths.
“EXL brings a consulting-led approach to insurance CX transformation, integrating advisory, engineering and operations through a unified delivery model,” says Dinesh Singh Udawat, practice director, Everest Group. “Its data and AI-led investments are enhancing its ability to automate the claims processes, deploy AI agents and redesign digital journeys for customers. Backed by deep P&C and L&A insurance expertise and a strong global delivery footprint, EXL is well positioned to support insurers’ end-to-end CX transformation, leading to its position as a Leader on the CX Services in Insurance Operations PEAK Matrix
Everest Group’s PEAK Matrix
“Digital disruptions and rising customer expectations have forced insurance companies to pivot from transactional outsourcing toward data and AI transformational initiatives,” said Vivek Jetley, EXL president and head of insurance, healthcare and life sciences. “At EXL, we are working hard to ensure that insurers can continue to provide a seamless, integrated customer experience amid this industry-wide shift, leading to better policy servicing, claims handling, and customer outcomes.”
About EXL
EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 65,000 employees spanning six continents. For more information, visit www.exlservice.com.
Disclaimer: The content of this article solely reflects the author's opinion and does not represent the platform in any capacity. This article is not intended to serve as a reference for making investment decisions.
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