Five9 Shares Fall on Lower FY Outlook, Underwhelming 4Q Guide

By Connor Hart

Shares of Five9 were lower after the company cut its adjusted earnings outlook for the year and issued an underwhelming forecast for the current quarter.

The stock tumbled 22%, to $26.72, on Friday. Despite the decline, shares are up more than 40% year to date.

The company late Thursday reported a third-quarter profit of $14.5 million, or 19 cents a share, down from $18 million, or 21 cents a share, a year earlier.

Stripping out certain one-time items, earnings came in at 82 cents a share. Analysts polled by FactSet had expected adjusted earnings of 80 cents a share.

Revenue climbed 13% to $323.3 million, ahead of Wall Street models for $319 million.

Chief Executive Amit Mathradas called the quarterly results solid, highlighted by accelerating subscription revenue growth, with AI revenue growth stepping up significantly.

Looking forward, Five9 guided for per-share earnings of 28 cents to 36 cents, or 88 cents to 92 cents on an adjusted basis, for the fourth quarter. Revenue is projected to be between $328 million and $334 million.

Analysts were looking for earnings of 36 cents a share, adjusted earnings of 92 cents a share, and revenue of $331.5 million.

For the year, Five9 now expects earnings of 75 cents to 83 cents a share, or $3.17 to $3.21 a share on an adjusted basis. It had previously guided for earnings of 71 cents to 82 cents a share, or $3.22 to $3.30 a share on an adjusted basis.

Revenue is now projected to be in the range of $1.27 billion to $1.28 billion.

Write to Connor Hart at connor.hart@wsj.com

(END) Dow Jones Newswires

November 06, 2026 10:13 ET (15:13 GMT)